Living in Discovery Bay, I get to hear a LOT of pilot gossip in cafes and pubs. Suffice it to say that I've never heard anyone say anything good about CX management. I've even had a Hong Kong Local friend who used to work there in corporate communications complain that CX was going to the dogs because management was 'Turning Chinese'.
We're talking about geniuses who hedged fuel prices so 'well' that they're locked in at ~2014 prices until ~2020. I'm a bit fuzzy about precise dates, but again this is rather incompetent.