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Why is Uber in HK so useless

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  1. #11

    Join Date
    Oct 2010
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    I've had more good experiences than bad with Uber. The most annoying thing is when you see several close by Ubers, and you request one but then the assigned car is much further away.

    Drivers are generally less knowledgeable about the roads than red taxi drivers but the difference doesn't seem to be huge.

    Out of several dozen trips I've only had two clueless drivers who couldn't work out how to pick me up. Uber automatically refunded both cancellation fees when I hit the complain button in their app.


  2. #12

    Join Date
    Oct 2012
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    6,269

    This has all recently been hashed out on another thread.... I think especially on HK Island it doesn't work as well as the taxis and costs more.

    Char Siu King likes this.

  3. #13

    Join Date
    Sep 2010
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    723
    Quote Originally Posted by alexdown:
    The app tells then where to pick u up and where to go.

    There should be no need for any interaction.
    think you need to try being picked up in and around the IFC more!

  4. #14

    Join Date
    May 2012
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    1,089
    Quote Originally Posted by Hofer:
    As the GPS in Hong Kong not works very well, it is very important to guide a unfamilar driver in his language.
    If GPS doesn't work is his problem, not mine.
    I select very carefully the pickup point on the map. Driver can look at the map, see where I am, and go there. Doesn't need to rely on the GPS's help.
    If he's clueless and can't go around the city, change job.
    shri, Blue88 and spode like this.

  5. #15

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    May 2012
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    1,089
    Quote Originally Posted by Hofer:
    as i said earlier. i use UBER almost daily and do not encounter any problem. so, it's not my problem, it is yours.
    I said *his*, the driver's, not *yours*.
    Ah, English!

  6. #16

    Join Date
    Dec 2013
    Location
    Hong Kong
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    12,060
    Quote Originally Posted by alexdown:
    If GPS doesn't work is his problem, not mine.
    I select very carefully the pickup point on the map. Driver can look at the map, see where I am, and go there. Doesn't need to rely on the GPS's help.
    If he's clueless and can't go around the city, change job.
    I've yet to meet a Chinese person who can understand a map. I find it pretty strange, but I think its cultural. IT might explain a lot.
    Blue88, 100LL, Skyhook and 3 others like this.

  7. #17

    Join Date
    Aug 2008
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    猴山
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    Not enough cars and too often surge pricing.

    The last few times I have looked to take Uber the pricing has been 1.8x or over with limited choices of cars and 15 minutes wait. This is not a premium service....

    Perhaps if they upped the usual fare to more than a Taxi they would get more drivers and more customers. Not knowing if you can rely on Uber is the most annoying part of their service, the rest is pretty good.

    shri, Char Siu King, bdw and 1 others like this.

  8. #18
    Quote Originally Posted by East_coast:
    Not enough cars and too often surge pricing.

    The last few times I have looked to take Uber the pricing has been 1.8x or over with limited choices of cars and 15 minutes wait. This is not a premium service....

    Perhaps if they upped the usual fare to more than a Taxi they would get more drivers and more customers. Not knowing if you can rely on Uber is the most annoying part of their service, the rest is pretty good.
    Agree, if you NEED to be somewhere at a specific time, better don't use them. It's like a lottery sometimes.
    Elegiaque likes this.

  9. #19

    Join Date
    Jul 2010
    Location
    Hong Kong
    Posts
    161
    Quote Originally Posted by mrgoodkat:
    Uber drivers can't trick the system to accept your fare before they've finished a trip. The fares are automatically assigned by Uber and drivers don't see your destination until the trip has started so they won't refuse the fare.

    Never had a problem with Uber in HK so far.
    But they do start the trip even before arriving... This guy started the trip 5 min before arriving and that too on the wrong side of the street.

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Size:  1.63 MB
    Last edited by lovehunter; 26-10-2016 at 09:22 AM. Reason: typo

  10. #20

    Join Date
    Oct 2010
    Posts
    23,332

    I suspect that if you report that to Uber, it won't be a recurring issue.


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