I strongly recommend not to buy from them. I've never been so aggravated. It's been almost 2 months and for every 10 question you answer they come back with 10 more. I'm at the 3rd round of this - and they post you the questions instead of emailing you.
When I realised I was missing items, I called them to confirm what I would need to do and provide them. And now they are asking for more - telling me I need to ask Immigration for my travel records (which I have to bear the cost of). I've never had this much problems before when I was with Chubb _ they were clearly defined, didn't make me jump through hoops and I got my claim within a few weeks.
So tempted to cancel the rest of my other policies - I can't even fathom how the life insurance claim process would be if this is how ridiculous they are!