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Poor online shopping experience with Fishpond

  1. #1

    Join Date
    Jan 2016
    Posts
    4

    Angry Poor online shopping experience with Fishpond

    I paid for a children toy violin for my granddaughter for X'mas in Oct 2015. But it has never been delivered. Findpond has never reply my repeated requests for refund which is only only $223HKD.


  2. #2

    Join Date
    Oct 2006
    Location
    Sarcasm - because beating the crap out of people is illegal
    Posts
    14,645

    I've had one or two orders go amiss, but always received a refund.


  3. #3

    Join Date
    Dec 2002
    Location
    θ–„ζ‰Άζž—
    Posts
    24,486

    Cant you just tell your credit card company that you never got the product and to do a chargeback?


  4. #4

    Join Date
    Jul 2005
    Location
    Causeway Bay
    Posts
    3,815

    Perhaps the company had sympathy for the poor parents knowing that they were about to be subjected to hours/days/weeks of godawful screeches and squeaks from the violin, and "lost" the order to give the family some peace over the holidays?

    shri, jimbo, jrkob and 2 others like this.

  5. #5

    Join Date
    Jan 2016
    Posts
    4

    I have informed the credit card centre and they need to carry out inquiry.


  6. #6

    Join Date
    Aug 2013
    Posts
    703

    I don't use them either. Horribly long delivery times and often not even cheaper than elsewhere.


  7. #7

    Join Date
    Jul 2015
    Posts
    120
    Quote Originally Posted by Antonyyw
    I paid for a children toy violin for my granddaughter for X'mas in Oct 2015. But it has never been delivered. Findpond has never reply my repeated requests for refund which is only only $223HKD.
    Let Paypal become your friend It offers good security for online purchases.

  8. #8

    Join Date
    Jan 2016
    Posts
    4

    I made payment through paypal and I have got no news from them after having made a request for refund from paypal for almost a week.


  9. #9

    Join Date
    Oct 2006
    Location
    Sarcasm - because beating the crap out of people is illegal
    Posts
    14,645

    Paypal has a local phone number to call. I did that when there was an illegal charge on my credit card made through Paypal. Made things go faster.

    Just one other thing. You are emailing Fishpond and Paypal, and not receiving responses. Have you checked your spam folder?


  10. #10

    Join Date
    May 2010
    Posts
    4,678

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