I purchased Tudor watch from Chow Tai Fook in Causeway Bay on the first day of May. During the first week of usage, the watch was already slowing down, and less than a month it was very much malfunctioning, with hours of the watch not working. I approached Chow Tai Fook which sent it to the Service Center as "Priority" (as it's less than a month), promising that it would be fixed within 10 days.
I went to the shop on June 14th (within 2 weeks of my watch sent), and approached the salesperson only to be informed that I should wait indefinitely, and that absolutely nothing was being done about it. I had to literally yell in the shop until the Assistant Supervisor would phone the Service Center to follow up on my case. Fast forward nearly a month later, I received my watch back - only to discover the watch not working AGAIN after merely two days.
I approached Tudor Service Center with Chow Tai Fook's salespersons, only to receive the technician's response there being "Nothing wrong with the watch". Both Tudor and Chow Tai Fook refused to bear any responsibilities, given this denial.
Is this how Tudor get away with all their after sales services, simply denying everything albeit my watch slowing down for 3-4 hours? I am essentially receiving a defective product right from the start with both parties denying responsibilities - expecting me to simply accept that I am being ripped off and unable to address this issue with the person of authority (I could only deal with CTF's Shop Manager who only speaks Chinese and has no power).
Has anyone ever had such experience before? Any advice on what actions I should take?