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Pursuing refund from retailer

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  1. #1

    Join Date
    Oct 2014
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    4,191

    Pursuing refund from retailer

    I made an online order with an HK based retailer by PayPal linked to an AMEX. Several days later they contacted me to say one item of about $350 was out of stock so I asked for a refund. It’s been about two weeks and despite claiming the refund was processed automatically the day I asked for it, I’ve received nothing. I’m also not getting replies to my emails anymore. The retailer generally has a good reputation and it still in business.

    So, what are my next steps? Pursue through PayPal/Amex?


  2. #2

    Join Date
    Dec 2002
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    薄扶林
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    48,340

    Forward the refund claim to PayPal. They are generally pretty good.


  3. #3

    Join Date
    Feb 2011
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    Hong Kong
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    PayPal will generally give a refund immediately. Just call or email them. If that fails then AMEX.


  4. #4

    Join Date
    Oct 2014
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    4,191

    Are you talking about dispute resolution with PayPal? That’s the only option I’m seeing.


  5. #5

    Join Date
    Oct 2007
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    1,901

    Yep. Dispute resolution is how it works. First write the guy through DR that you want a refund. Then if he doesn’t respond there is the option to request it from PP. Works very smooth.

    shri likes this.

  6. #6

    Join Date
    Jan 2017
    Posts
    141

    Pls just start a Dispute resolution. If the seller accepts a refund, it will be very smooth. If the seller doesn't accept a refund then paypal will ask you for evidence. amex is out of the equation here since Jon purchased the item hey paypal


  7. #7

    Join Date
    Mar 2009
    Location
    Hong Kong
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    2,260
    Quote Originally Posted by merchantms:
    I made an online order with an HK based retailer by PayPal linked to an AMEX. Several days later they contacted me to say one item of about $350 was out of stock so I asked for a refund. It’s been about two weeks and despite claiming the refund was processed automatically the day I asked for it, I’ve received nothing. I’m also not getting replies to my emails anymore. The retailer generally has a good reputation and it still in business.

    So, what are my next steps? Pursue through PayPal/Amex?
    Pursue through Amex. From my experience, it is more likely the bank or credit card company that is taking ages.

  8. #8

    Join Date
    Oct 2014
    Posts
    4,191

    Thanks all. I opened a dispute resolution through PayPal and now have gotten a quick reply from the retailer so clearly they're taking it more seriously.