We finally managed to receive the rollator walker ordered from Ratuken Japan and shipped through Shipbao the last 2 days. The website stated that it would take around 3 days or so when the item is first ordered. I placed the order March 14th.
However, that turned out to be smoke and mirrors, as the earliest day for the item to reach the warehouse upon placing the order was minimum 4 days after.
Shipbao has a working relationship with Rakuten and actively promote them; they have specific instructions particularly for Ratuken orders and how to full the form. However, there was a logistical issue, as the tracking number obtained from Shipbao had 2 extra digits at the end. That was not an error on my part when I placed the order; however, it caused a delay for shipping out the item from the Tokyo warehouse.
The website itself, including parcel declaration, parcel list, consolidation and other procedures needed some guidance and time to get a handle of. The customer rep Miss. Chan was always helpful, but it was a tedious process. For days, I would log on the Shipbao account while at work and check on the progress. Finally arrived last Fri, and I consolidated the order. Picked it up myself at the Kwai Fong central depot, which is close to may place. The box was secure, and it was in good condition, though no bubble wrap of any sort.
There was no other way in getting around it; Ratuken does have this Global Express, and I actually did the ID validation check by sending proof of address, HKID scan- yes, very intrusive. The upshot was that the store within Ratuken would not ship overseas, so that was moot.
Looking ahead, I would be very hesitant to use Shipbao for any Japanese item outside of Ratuken. Painful and tedious, but it had to be done; that was why I was initially hesitant to use a 3rd party logistics co. However, my mother was really keen on the specific Japanese modal, and there are very few options here in HK for a rollator walker with a built-in tray. An experience, in an if itself.