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Amazon Returns - DHL issues

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  1. #1

    Join Date
    Sep 2005
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    Tai Wai
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    Amazon Returns - DHL issues

    Does anyone have experience with returning packages to Amazon via DHL?

    I printed out all the required paperwork for the return and I'm ready to drop it off at DHL tomorrow.

    However, I was told that DHL will need Amazon's account number or else they won't take the package? So I just had a live chat with Amazon customer service and they told me I don't need one. So I'm all confused now.

    Anyone done this before?


  2. #2

    Join Date
    Jun 2015
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    TST
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    I did that a couple of times.
    Just followed the instructions on the amazon site, printed their documents and that's it.
    I went to the DHL shop in the central MTR station, maybe try your luck there

    Last edited by TheMichael; 15-11-2019 at 09:27 PM.
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  3. #3

    Join Date
    Sep 2005
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    Quote Originally Posted by TheMichael
    I did that a couple of times.
    Just followed the instructions on the amazon site, printed their documents and that's it.
    I went to the DHL shop in the central MTR station, maybe try your luck there
    That's good to know. Maybe they just need the number for pick ups? I'll find out tomorrow I guess.

  4. #4

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    You can call the central shop - number is in the website. Check if they can deal with Amazon returbs.

    And yes TheMichael is right yi need an acct number for pickups.

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  5. #5

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    Will try the Tai Wai branch first since I live there. If unsuccessful, will try Central on another day.


  6. #6

    Join Date
    May 2011
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    145

    I did that at the MK branch, I printed out the shipping label per Amazon’s return instructions and the DHL staff knew exactly what to do. She told me they process hundreds of them a day so they’re very familiar with the drill.

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  7. #7

    Join Date
    Oct 2010
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    I've used the DHL booth in Central station for Amazon returns - no need to provide anything other than the printed return slip. Staff there are great.

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  8. #8

    Join Date
    Oct 2006
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    Hong Kong
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    Just arranged DHL pickup for Amazon return. Didn't need a DHL account.

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  9. #9

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    Sep 2005
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    It was quick and easy at Tai Wai DHL too. Me just being paranoid, lol

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  10. #10

    Join Date
    Nov 2007
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    Sha Tin Centre Street
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    Hi all,
    I'm doing my first return to Amazon from Hong Kong. I've followed the directions online, and after choosing what I want to return (a small return), the website is telling me that the DHL option will reduce my refund by $20 USD. Is that the case? It's my understanding that Amazon will reimburse me up to $150HKD for postage, but does that apply to the DHL option too at the end of the day?