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TaoBao / TopExpress - English Customer Service?

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  1. #1

    Join Date
    Jan 2022
    Posts
    2

    TaoBao / TopExpress - English Customer Service?

    Hi,
    I ordered a bunch of stuff and used Topexpress after reading the good reviews here.
    My stuff arrived at the warehouse and I paid through their Taobao Link. My order is now marked as shipped.
    However, this was Sunday a week ago and I haven't heard anything about my order.
    I tried to contact their WhatsApp but they asked for Chinese. So I used Google translate to ask for my order and also posted screenshots of the order to make it clear.
    So far, the only answer I got was about CNY and the closing date, which was not helpful since I placed my order long before CNY (16.01.).
    Anyone any idea how I get my order?
    Thanks a lot!


  2. #2

    Join Date
    Jan 2008
    Posts
    726

    Whatsapp the English CS - 9271 8367

    MandJ and jabalong like this.
    Have a GeoExpat related problem - please create a support ticket.

  3. #3

    Join Date
    Jan 2022
    Posts
    2

    Thanks a million, really, helpful!