Pricerite return policy?

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  1. #1

    Join Date
    Feb 2007
    Location
    Tai Kok Tsui
    Posts
    997

    Pricerite return policy?

    Hey can anybody help me out please.

    I bought a shower hose from pricerite two days ago because my old one was busted. After installing the hose, after one shower, the metal part connecting the hose to the shower head started to break. After another shower, the metal hose broke showing the plastic tube inside, and now that busted open. So basically, I have another broken shower hose 2 days after my purchase. I got my receipt and it said please refer to their website for their return policy, but their website is only in chinese.

    Can someone who can read chinese please help me out by seeing if I can exchange my product for a new one, or if anyone has personal experience about this, if they can let me know their story.

    Thanks!

    Their website is: Pricerite


  2. #2

    Didn't find anything about return policy in the chinese website, but i guess you can call their after sales hotline 2663 8833 for inqury.

    If it is because of the quality I think you can return it, but if it broke because you install it in a wrong way I don't think there are anything you can do about it.