Hi all!
I bought a pair of quite expensive shoes in a brand store in HK in January. After one use (for 5 hours) a small but functionally important part of one of the shoes broke - the glue holding the part in place came off.
I went to a shoe guy in central/LKF, who told me that he can't glue, it must be stitched. So I went to the store and showed them. They took the shoe and have just called to tell me that it’s ready and I’ll have to pay for repair. Is it true? The shoe was faulty at that point, so how come I’m paying for the “factory” mistake? I’m shocked! What to do? Anyone had same experience?