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Advice needed: <snip> smashed every item in my shipment

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  1. #11

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    Weve used Crown several times for oversees shipping in 20ft or 40ft containers. Everything was meticulously packed and wrapped and everything arrived without any damage whatsoever. I believe insurance was automatically included in the quote but dont recall for sure.

    In your case TO I would make mincemeat out of these morons. With all items smashed they are responsible for the damage and should be held accountable, insurance or not.

    Good luck, so sorry this happened to you.

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  2. #12

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    Quote Originally Posted by Fiona in HKG
    I've not met a shipping company who will ship without marine transit insurance (for reasons like this), it just depends on the rate charged and how the shipper estimates the value of the goods.
    This.
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  3. #13

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    Quote Originally Posted by athomeinhk
    Unfortunately they said there is no insurance despite there being a line item for insurance on my invoice.
    That is very unfortunate, i'd have paid for some form of insurance for sure. You better dispute it with them, and check your shipping agreement to see the choice of law and whether you can bring an action in the small claims tribunal in HK if amount less than $50k.

  4. #14

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    Quote Originally Posted by Fiona in HKG
    I've not met a shipping company who will ship without marine transit insurance (for reasons like this), it just depends on the rate charged and how the shipper estimates the value of the goods.
    Yeah I thought I had insurance too given it's on the invoice.... (whereas it was not on the invoices from other companies unless separately requested)

    I should have read it more carefully.
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  5. #15

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    How do I look up the owner's name or contact? The service officer is refusing to provide me with the information required to file a small claims tribunal claim against them.

    In reality I'm hoping the owner of <snip> will a lot more understanding than the service officer. Maybe a simple call with the owner can resolve this before even heading to legal means. Unfortunately they will not put me through.

    Last edited by shri; 27-06-2018 at 05:19 PM.

  6. #16

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    Google? Also, who is the owner of the domain, assuming they have a web site? There are also business directories etc, depends on the country.


  7. #17

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    Quote Originally Posted by athomeinhk
    How do I look up the owner's name or contact? The service officer is refusing to provide me with the information required to file a small claims tribunal claim against them.

    In reality I'm hoping the owner of <snip> will a lot more understanding than the service officer. Maybe a simple call with the owner can resolve this before even heading to legal means. Unfortunately they will not put me through.
    I have sent you the contact.
    Last edited by shri; 27-06-2018 at 05:19 PM.
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  8. #18

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    Aaaaah I see who it is now and am not too surprised.

    You would have signed a contract or service agreement and they would state the insurance cover.

    Just looked at the contract of a recent move and the transit insurance options are fixed yes and the only deviation is "All risk insurance is declined, only total loss insurance applies".

    If you had it included in the invoice, was there a specific opt out option offered which you accepted? And if on the invoice (not the quotation but the actual invoice) then you have paid for something.

    shri likes this.

  9. #19

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    Having handled a lot of mobility cases into and out of Hong Kong, from and to US/Asia/Europe, the one thing I recommend is that whoever you use, they are not subcontracting locally for destinations outside their base if a Hong Kong company. The best service is provided by the shipping companies who have their own offices internationally. That way ownership of service and goods is seamless from packing at origin to unpacking at destination.

    The only issues I have ever had is when a shipping company contracts out part of the work. The large international companies do cost a bit more but are worth every penny, in my opinion.


  10. #20

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    Photos, videos, police a few times. Get everything documented.