Several days before, I was induced to California Fitness yesterday on 22 January 2014 (Wednesday) at the time he was shopping near Langham Place in Mongkok. After the long time presentation, the salesperson of California Fitness asked for my ID documents, including HKID, Student ID and Credit Card for the check of entitlement of enjoying the first comer privileges. A few minutes after my presentation of the ID documents, another salesperson came with a contract and asked me to sign.
I refused to sign the contract at first and requested explanation of the details. The salesperson responded â€œI will explain it after you sign itâ€. Two to three salespersons kept lobbying me for 2.5 hours. As my ID documents were kept by the salesperson, I finally signed the contract without noting the details. Shortly afterward, I found out that the contract referred to a membership totaling over $10k in one-off payment. The salesperson repeated and emphasized â€œSince you gave us the credit card, it proves that you accepted our offer when you are consciousâ€.
I was angry and started negotiating with them. After negotiating with the salespersons, I was informed the contract cannot be cancelled but I was offered to change the plan to a monthly plan of $368 for 18 months. Because another clerk(she gave me her name and her phone number) there told me that I can cut the autopay to end the contract earlier and I wanted to get the way to leave California Fitness at the earliest possible, I had to sign the contract, agreed what all they said and paid HKD736 for the membership fees of the first two months.
However, the clerk who told me that I can cut the autopay denied what she has said before. And she said if I do not pay them as the contract has written, I will be charged of all the money I haven't paid and other reasonable money.
Because I am a newcomer to HK, I didn't realize that I should call the police when they were keeping my ID documents in time. I regretted a lot for not doing so. So after the case, I have asked for help from Consumer's Council but I don't think they can actually help me a lot. And due to the lack of strong evidence, it seems that I have little chance to win the case.
I want to ask can I really cut the autopay and what should I do? I don't want to go back there because I think I am traumatized after this case.
I have found some posts on this topic several months or years ago but I don't know whether what they have said and done are still practicable now or not.
It is very kind of you to apply this post.