Bad PURE staff! Can't put up with their arrogance

[Diudiu]

Just had this bad encounter with PURE. They've overcharged me for like 1.5 years and I only recently found out, but they refused to make a refund! They only offered me gym usage which is useless because I've recently relocated! They have this attitude that 'We're PURE take it or leave it', horrible.

Frankly speaking, it's a decent gym, but I feel that their rapid development has put their service level way lower than before, gyms also getting overcrowded. So do think twice before you sign up! Some of my friends have shifted to Fitness First because of that.

[Claire ex-ax]

Let me tell you about my experiences with Fitness First, and its crappy customer service and refusal to refund payments for services not received...

[100LL]

They've overcharged me

Please explain.

[Londrino]

Lol.

I love my humble clubhouse gym.

100 bucks a month and always empty.

[Cwbguy]

Please explain.

Interested as well.

My experience with Pure is there is one price for a single gym, and another for all gyms. These prices are non negotiable.

Unlike some gyms the contract is well laid out and simple. You look, sign, enjoy.

[Diudiu]

The contract was supposed to be terminated 1.5 years ago but they kept charging me. I never bothered to check my card bills until recently for another item I did, only then I found out they've been charging me for this whole time. I asked them for a refund, but they refused and offered me gym usage.

[threelittlepigs]

Bring the cancellation form to your credit card company and dispute it there. The bank will do the dirty work for you.

[vmlinuz]

I do have to ask... how are people so inattentive that they don't spend 5 minutes, once a month, reading over their credit card statement - or a minute or two once a week checking it online? How do you miss a, presumably fairly large, charge from a gym for months, or years, when you'd taken action to cancel it? Particularly given the reputation of gyms in HK, how do you not check the first month that the payment has stopped?

[Char Siu King]

The contract was supposed to be terminated 1.5 years ago but they kept charging me. I never bothered to check my card bills until recently for another item I did, only then I found out they've been charging me for this whole time. I asked them for a refund, but they refused and offered me gym usage.

You never check your credit card bills? Who does that?

[Diudiu]

I do have to ask... how are people so inattentive that they don't spend 5 minutes, once a month, reading over their credit card statement - or a minute or two once a week checking it online? How do you miss a, presumably fairly large, charge from a gym for months, or years, when you'd taken action to cancel it? Particularly given the reputation of gyms in HK, how do you not check the first month that the payment has stopped?

Yeah I should have checked, lesson learnt. Despite that, it's their mistake but they just wouldn't admit it! I canceled exactly like it's written on contract, 1.5 months before, with cancellation form signed. But of course they said no record and all that.

Folks who are gonna cancel their contracts or whatever, take a pic of that form and Googledrive all the way.