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  • 1 Post By Eli Chen
  • 1 Post By shri

Refund from gym

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  1. #1

    Join Date
    Oct 2016
    Posts
    13

    Refund from gym

    Need some advice.... I cancelled my Utime gym subscription in Sept 16, signed the termination form (kept a soft copy) and settled the outstanding amount via credit card. Alas, found out they charged to my credit card again for Oct subscription.

    Emailed them (Early Oct) and they acknowledged it was mistake. til today, I still have not received the refund. what are my options?

    Thanks.


  2. #2

    Join Date
    Dec 2002
    Location
    薄扶林
    Posts
    47,963

    Remind them or send a copy of your acknowledgement to your card (depending on the bank's customer service - refund might just be instant).


  3. #3

    Join Date
    Feb 2005
    Location
    Manchester, UK
    Posts
    7,789

    get some red paint and start splashing it at their door and demand payment


  4. #4

    Join Date
    Oct 2016
    Posts
    13
    Quote Originally Posted by chuckster007:
    get some red paint and start splashing it at their door and demand payment

    LOL...the thought did cross my mind.
    chuckster007 likes this.

  5. #5

    Join Date
    Oct 2016
    Posts
    13
    Quote Originally Posted by shri:
    Remind them or send a copy of your acknowledgement to your card (depending on the bank's customer service - refund might just be instant).
    Spoke with bank cust svc officer sometime back, she wasn't very helpful.....

  6. #6

    Join Date
    Dec 2002
    Location
    薄扶林
    Posts
    47,963

    Then send the gym a nice reminder and let them know you'll probably just put the thing into small claims court, as it costs you $50 to file a claim.

    Will cost them a lot more to deal with it.

    (No point going down the consumer council route - but might be helpful)

    gigglinggal likes this.