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5 months, no furniture, and owner refuses to give refund - Best Options?

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  1. #1

    Unhappy 5 months, no furniture, and owner refuses to give refund - Best Options?

    We bought over 25,000 hkd of furniture for a new apartment back in October from what seemed like a reputable furniture store on Lyndhurst

    Its approaching 5 months, with countless phone calls / emails / visits to the store

    Nobody is answering our questions about where the furniture is or when we can expect it.

    The owner just emailed us saying that there will be no refunds (and nothing more about where the majority our furniture is)

    What are our options for getting our money back?


  2. #2

    Join Date
    Mar 2007
    Posts
    393

    I'm assuming you have a receipt and some paperwork to indicate when the delivery was due?


  3. #3

    Join Date
    May 2015
    Posts
    622

    Chargeback on credit card?


  4. #4

    Join Date
    Oct 2006
    Location
    Hong Kong
    Posts
    15,599

    How did you pay?


  5. #5

    Join Date
    May 2015
    Posts
    3,015

    What is the name of store?

    scrambler likes this.

  6. #6

    Yeah I have the receipts, and paid by credit card. I also have all of the email and correspondence logs with the store / owner.

    Has anyone had experience with the charge back after 5 months? I'm also considering just filing a small claims in court

    <snip>

    Last edited by shri; 23-02-2016 at 09:40 AM.

  7. #7

    Join Date
    Oct 2006
    Location
    Hong Kong
    Posts
    15,599

    First thing, credit card chargeback. Quickest and easiest. If that fails, small claims tribunal.

    Bob Loblaw likes this.

  8. #8

    Join Date
    Jan 2014
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    NT/CUHK
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    917
    Quote Originally Posted by pin:
    First thing, credit card chargeback. Quickest and easiest.
    x2.

  9. #9

    Join Date
    Feb 2009
    Posts
    8,332

    When was the delivery due? What did they initially tell you when you ordered back in October? Did you pay only a deposit, and remaining payment due on delivery, or you paid in full already?


  10. #10

    Join Date
    Dec 2002
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    Guys - this is a very very well known rogue store with a cranky owner.

    Remedies - Consumer council, cops, charge back, small claims. Also, take this up with whatever media you found this store through. Publishers need to know that their ads are causing damage to their own reputation.

    We're not getting involved with this store - have had several legal threats and problems.


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