In a parallel universe ...
Very little incentive for CX to improve anything that does not directly impact their bottom line. The cost benefit analysis does not add up without any fines.
Have been dealing with an unauthorized transaction on my (now old) credit card. They knew my address, name and credit card number to make an online purchase.
Think it was from this leak? Has anyone been experiencing the same?
@Elegiaque - did you ever figure out what happened with your credit card?
UK Authorities fine Cathay:
https://www.scmp.com/news/hong-kong/...ivacy-watchdogCathay Pacific Airways has avoided a crippling financial penalty of as much as HK$4.4 billion (US$564 million) under tough European data privacy laws for a 2018 breach, after Britainâ€™s information watchdog fined it a fraction of that sum using older legislation.
The British Information Commissionerâ€™s Office (ICO) announced on Wednesday that Hong Kongâ€™s flagship carrier was to pay a Â£500,000 (US$639,600) fine, the first financial penalty meted out by any jurisdiction for the data breach, for what it described as a â€œcatalogue of errorsâ€.
There was a UK law firm trying to run a class action against CX and BA for data breaches, does anyone know what happened to them?
Hong Kong has recently begun the process of revamping the Personal Data (Privacy) Ordinance. Among the many changes needed are giving the Privacy Commissioner the power to impose fines and other sanctions for data breaches, misuse of personal data etc - at the moment it's a pretty toothless watchdog.
Assuming the HKSAR Govt goes ahead and introduces an Archives Law and an Access to Information Law following last year's consolation exercise, there would need to be some amendments to the PDPO anyway and it's easier to go through the legislative amendment process once rather than twice.