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Quarantine Hotel Refund?

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  1. #1

    Quarantine Hotel Refund?

    Anyone out there been able to get their extra quarantine hotel days refunded?

    Ten weeks on, I still cannot get the hotel to pay me back the extra four days. Any time I contact them, I get one of the following responses.

    1. Still processing, we are so busy with refunds we can't possibly do it yet.
    2. We did process your refund, please check with your bank.
    3. There is a delay in your case with the bank.
    4. We can't refund in cash or do any other method beyond refunding to the bank.

    All of these are clearly lies and designed to deflect queries to the bank, who can do nothing as they have never been instructed to refund money.

    Is there any solution beyond small claims court or filing a complaint with the consumer council? These will take months on end to a year and I can't understand why a large corporate hotel chain would have policies like this.


  2. #2

    Join Date
    Dec 2002
    Location
    θ–„ζ‰Άζž—
    Posts
    44,437

    Surprisingly many of the large hotel chains are franchised out or run as individual subsidiaries. Govt took their cash flow away and your funds are used to keep the lights on, till some sort of regular trade resumes.

    Shocking.. but no clue how the credit you have given them can be released.


  3. #3

    I got mine from the landmark mandarin just under 4 weeks from my check out date. (Qt reduced from 7 to 3 days whilst i was there). Lots of stories about this on the FB group - you can check them out.


  4. #4

    Join Date
    Dec 2010
    Posts
    1,116

    got mine after 8 weeks! woot.


  5. #5

    Join Date
    Sep 2022
    Posts
    4
    I was quoted 8-12 weeks due to and told that it was 'subject to the mechansim of the different payment gateways' (no idea what that means). I filed an online complaint with the Hong Kong Consumer Council who contacted me for details & background and then the hotel directly and the refund eventually a week later, about 10 weeks from start to finish.

  6. #6

    Join Date
    May 2009
    Posts
    1,188

    I just got charged for the 3 days so no need to ask for money back.


  7. #7

    Join Date
    May 2005
    Location
    Hong Kong, from UK
    Posts
    3,750

    As I've mentioned elsewhere, I was refunded about 2 weeks after I checked out, by iClub Fortress Hill - which was a pleasant surprise...


  8. #8

    Request a chargeback on your credit card. Amex liaised with the hotel got me a refund in a couple of days of the request.

    shri likes this.

  9. #9

    Join Date
    Nov 2019
    Posts
    1,627

    It took about 6 weeks with Ramada, just after they shortened.


  10. #10

    Join Date
    Aug 2006
    Posts
    7,286

    I'm still waiting - 12 weeks and counting. Consumer Council on the case - although so far the hotel is still unresponsive.


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