Anyone out there been able to get their extra quarantine hotel days refunded?
Ten weeks on, I still cannot get the hotel to pay me back the extra four days. Any time I contact them, I get one of the following responses.
1. Still processing, we are so busy with refunds we can't possibly do it yet.
2. We did process your refund, please check with your bank.
3. There is a delay in your case with the bank.
4. We can't refund in cash or do any other method beyond refunding to the bank.
All of these are clearly lies and designed to deflect queries to the bank, who can do nothing as they have never been instructed to refund money.
Is there any solution beyond small claims court or filing a complaint with the consumer council? These will take months on end to a year and I can't understand why a large corporate hotel chain would have policies like this.