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Missing PayPal support for Hong Kong users

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  1. #1

    Join Date
    Jul 2010
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    Missing PayPal support for Hong Kong users

    my family member had new PayPal account in Hong Kong. We provided Phone number, Email and HKID to begin with.
    1st transaction was undertaken and bought something. Next time when tried to login, PayPal started giving error. 1. PayPal didn't recognize the email and phone number we provided in beginning.
    2. PayPal doesn't allow to reset password and ask me to call phone.
    3. When I call phone number, nobody is there to help and there is no way to get support.

    I have topped up PayPal account and that money will be blocked for ever. I want to raise concern for my purchase and I wont be able to do that and loose my claim.

    There is no way to contact or complaint about PayPal. Can any one guide how to seek support. Two different screens attached. Screen 1: email today morning about my PayPal account has offers. 2. PayPal showing email is not recognized.

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    Last edited by PKS_2000; 04-08-2020 at 06:50 PM.

  2. #2
    bdw
    bdw is offline

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    gigglinggal and PKS_2000 like this.

  3. #3

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    There is no email id, phone number is not useful (only automated answer), no form to fill up.

    is HKMA agency to complaint ?

  4. #4

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    Quote Originally Posted by PKS_2000:
    There is no email id, phone number is not useful (only automated answer), no form to fill up.

    is HKMA agency to complaint ?
    How much is the deposit amount you have with PayPal now?

    And the value of the previous purchases?
    PKS_2000 likes this.

  5. #5

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    PKS_2000 likes this.

  6. #6

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    thank you for link, please check error screen above, while resetting password, it doesn't recognize email while i receive PayPal promotion email regularly.

  7. #7

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    Try this one:

    https://www.paypal.com/authflow/email-recovery/

    You can input 3 possible email addresses.

    PKS_2000 likes this.

  8. #8

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    Send email on: [email protected] or send a message on facebook page, https://www.facebook.com/PayPalHK/

    Every time was able to fix my problems.

    PKS_2000 and shri like this.

  9. #9

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    Quote Originally Posted by resurection:
    Send email on: [email protected] or send a message on facebook page, https://www.facebook.com/PayPalHK/

    Every time was able to fix my problems.
    Thank you.
    Last edited by PKS_2000; 05-08-2020 at 12:38 PM.