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Please don't Chris and Nicola's Animal Hospital (Tin Hau)

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  1. #1

    Join Date
    Jan 2011
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    Please don't Chris and Nicola's Animal Hospital (Tin Hau)

    Had a couple of very bad experiences with them. Today I walked from North Point to Tin Hau looking for Royal Canin Hypoallergenic for my dog which will arrive HK from Malaysia tomorrow, but all of them are out of stock. Thought I was lucky when I reached Chris and Nicola Animal Hospital with stock but they insisted to have prescription!! I used to visit them when my dog was little but stop going after they mixed up my dog's microchip record with someone else, plus not helping in improvement of the skin problem of my dog.

    We have moved to many places with my dog and we could always just easily get this medical dog food with any animal hospital in other countries including HK but they were saying in a "professional" way that they can only sell this if I have the prescription! This is just like I need prescription to buy Panadol from a pharmacy!

    Anyways, we got the problem solved by calling my vet before I got desperate with no food for my dog. I do not understand how this clinic survive till now because I have been hearing quite a lot of negative comments in the past. Then when I looked around the clinic then I know, all of the visitors are the domestic helpers with the animals. If any pet owners who cares, please do not go there again. They are not helping your pets, they are just trying to speak in a 'professional' way to take your money.


  2. #2

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    Royal Canin, like Hills is all marketing hype. I don't know how much money or what vet clinics get out of selling and promoting this stuff, but from what I have heard from people who know ( that studied their animal husbandry and researched products) , is that , it is supposedly tailored for certain pet needs, but is not the most effective. It isn't a drug, unless you call what they coat the stuff with to make it more appealing ( smell wise, as animals smell first eat later) to you pet. OP, your best bet is go to the SPCA on Marsh street, Wan Chai. You will have to join ( all for a good cause, among other benefits - they were wonderful in treating my kitty recently.) membership, but the vets will honestly recommend what your dog needs food wise, and there are also other varieties that are just as good or even better. My cat , when I adopted him back in Dubai was obese. I took him off that store bought purina and not royal Canin obesity management. He lost weight, but only through exercise and controlled feeding. This only thing that improved was his overall health. Now, I give him Avoderm and Almo Nature, which is much better for him. You can buy Royal Canin from specialist shops other than at the vet. I know at least two. One in sham Shui Po and the other in diamond hill. I can empathise as I was faced with the same challenge when we moved here from Dubai with our kitty.

    kimwy66 likes this.

  3. #3

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    Please don't Chris and Nicola's Animal Hospital (Tin Hau)

    Royal Canin isn't a prescription drug, it is a dried dog food, available In Large sackfuls from most pet food suppliers in UK. It has connections with vets, most often they supply it with a huge mark up. For a vets to say it requires a "prescription" is just bullshit to make more money.

    Anyway, the stuff must taste awful, because our dog refused flat out to eat it from the day we got him. The breeder had insisted he would only eat Royal Canin, which of course she could supply at a hefty price. But in fact he would eat anything but Royal Canin. We tried for months cajoling him to eat it, even tried mixing it up with fresh meat and vege, but all he did was spit out the biscuit on the floor and eat the other stuff.

    Last edited by kimwy66; 16-08-2014 at 02:04 AM.

  4. #4

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    Growing up, we had a dog which I loved very much. He was healthy, active, and lived to be 15 which is pretty good for a dog. He was fed canned dog food from the supermarket and dried dog food from the supermarket. We never had any of this hype weird pet food (not even sure if it existed back then). Still find it weird.

    jgl, drumbrake, Natfixit and 3 others like this.

  5. #5

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    Original Post Deleted
    Actually, I support the SPCA because of the terrific job they do regarding the welfare of animals ( argue all you like because I have taken the time to go in and inspect the facilities, and regardless of circumstances, you cannot save all animals brought in in an appalling state. ), they are cheaper than private vet clinics and rely mostly on donations and annual subscriptions to be able to provide subsidized treatment. We have taken our cat to various clinics and apart from highly recommending the Mid Levels Animal Clinic ( we don't live in mid levels anymore so it is not always convenient) on Mosque street, the Wan Chai SPCA were exemplary in treating our kitty a few months ago when we could have lost him. Four other people who live near us on south Lantau would say the same from the treatment given to their pets. I find that the pet food at the SPCA is on a par with prices in supermarkets, and cheaper than Whiskers n Paws. They sell both Royal Canin and Hills but no way is it sold as ' medicinal.'
    bibbju, jgl, btc and 1 others like this.

  6. #6

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    Original Post Deleted
    Being a resident of south Lantau and I take my cat to the SPCA in Mui Wo, therefore I know both the receptionist and vets that work there. No way would they charge your friend $3000. SPCA are a charity and rely primarily upon donations. It costs $300 for annual membership, which is required before using their services. Your pet or any animal you bring in will receive medical care at minimal cost. Also, to bring in strays for treatment and receive free care, apart from being a member of SPCA, you must register as part of their cat colony care / TNR programme. Jacqui Green who runs PALS has been doing this for years, and has been very successful in trapping strays, neutering and returning the older ones to their village, as well as re homing kittens. No way would the SPCA staff at Mui Wo ask for such a cost up front. I have always found them to be honest and direct on their dealings, especially with costs and options, and delivering news. Both my husband and I were devastated at hearing that our beloved kitty has FIV, but after all tests were run ( DR Cheryl suspected it because he was becoming more susceptible to illness as he is aging, and rang us ASAP,even at 9 pm, to let us know and offered to explain more if we needed to know how to deal with it.) we were given options for further treatment.
    Last edited by Natfixit; 20-08-2014 at 10:17 AM.

  7. #7

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    Given Natfixit's post above, I suspect that the friend with the stray cat was asked for the HKD300 in annual membership before they would look at the cat, and the "hundred" was mistranslated at one end as "thousand". I have had this a few times - I don't know why, but Chinese seem to have a problems with hundred vs thousand. Anyway, fits the facts and just reminds us it's more often cockup than conspiracy....