Hello,
We paid 3900 HKD to a FDH employment agency and after 6 weeks of waiting our PH domestic helper arrives this morning. We get a call from the DH from the airport inquiring how she can reach our place. First, this is surprising given that the fee was inclusive of her airport pick up. Second, the agency called that we need to pony up another 1000 HKD for her insurance. The itemization of 3900 HKD clearly states that medicare is included and during communications the last 6 weeks we repeatedly asked and were told that insurance is included. We are fed up with this employment agency who is eager to take the money from us but doesn't provide transparent information or withholds information. We feel that we were misled and given false information.
Can anyone tell me where can this be reported? Is there a consumer council or a government department who can investigate why this employment agency is providing mis-leading information?
Thank you.