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HSBC money disappear and reappear

  1. #21

    I was surprised to see NET BACK ITEMS in my bank book, a branch manager told me that if I didn't update my bank book within 6 months then all transactions would not be shown on bank book.

    If I want these transactions details, I need to pay for the list (not sure HK$25 or $35).

    REMIT - I haven't found this word in my bank book. I think it is an abbreviation of remittance.

    Last edited by cmlg; 19-11-2008 at 11:32 AM.

  2. #22

    Join Date
    Mar 2007
    Gold Coast Marina
    Quote Originally Posted by PDLM
    They don't store the online data back very far, which is extremely annoying. You can see it between two dates, but only, basically, if those dates are since your last statement! This is something I have complained to them about, but only got a generic "thanks for your comments" response.
    This is one of my biggest bug-bears with HSBC. If my NZ bank account can give me data back THREE YEARS why can't HSBC at least give me a couple of months (which seems to be the industry standard).

  3. #23

    Join Date
    Dec 2007

    It's simple, HSBC are [email protected]%kers! Banking online was so much easier in Australia - and I thought they were archaic when it came to technology.

  4. #24

    Join Date
    Aug 2007
    Tin Shui Wai

    Yeah that 10days history limit is a real pain..utterly useless.
    Well guess i will have to drop by a HSBC branch and see what they have to say about it.
    Thanks for all suggestions and feedback.

  5. #25

    Join Date
    Mar 2006
    Quote Originally Posted by HKLozzo
    I had this happen to me on my Barclays UK account a few years ago. I happened to be doing a few transactions in the early hours and i noticed that several thousand pounds was suddenly not showing up via the online banking page. I telephoned the 24hr helpline and was told by a very nice lady ( clearly not expecting anyone to be calling at about 2am..ha ha) that it is quite normal. Sometimes they make a transaction and then remove it in order to 'test' accounts for security/validity or something like that. She also explained that they usually do it during the night as they don't expect people to be accessing their accounts during that time. Hence, normally you never notice it happening.

    Having said that, i would agree that if you see money appearing and disappearing on your account frequently, it does look suspicious, the bank should have a fraud department who can investigate the who,how,where and why.
    I am not disputing that you were told this explanation but I find this incredulous if this is true. I cannot think of any rational explanation for such an unusual situation. I am far from an IT person but I know from being a former exec in a very large Canadian insurance company that no testing of the live system was done. It was done in a test system entirely.

    Like KIA suggests, go to the nearest branch for an explanation but if this is true, that they do this to live accounts, I am in complete shock!!!!

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