So I came back from the gym tonight, and my girlfriend tells me that she got a call from PCCW. They said that they need to change something on our box, because of some changes that were made to the ESPN sports package. He said something about ESPN 'changing frequencies' so to be able to continue watching it, it needs to be done. He said he would be visiting before 9pm. I guess dinner will be delayed, as we want to get this taken care of rather than put it off and not have the sports channel for the next F1 race
9pm comes and goes, and we are starving, so we get ready to head out for dinner at 9:20. He calls just as we are leaving the door. I go back to my office to do some work while she lets him do whatever it is he needs to do to our NOW TV box.
After a few minutes, they are still talking... I go out to the living room to see how everything is going, and on the table he has a Now TV contract!
I asked him to explain why he has a contract filled out, and he said that it was needed to show that he updated our system or some bullshit. Later on, I found out from my girlfriend that he told her that he didn't actually need to update the box because "all of the boxes were up to date in our building" or some BS like that.
So basically, he used the excuse to get into the door, didn't actually do ANYTHING, and had a new contract for her to sign. By using technical jargon, he was able to trick her into thinking she needed to sign it. Luckily, I was there to stop it. But it wasn't before I stood there with the door open, pointing him to get out that he actually left. I told him that we don't sign contracts that aren't in English, unless we have a friend interpret them. We don't sign ANYTHING unless it's fully understood.
He said something about our plan not being changed at all - we would get the same service we already have, at the same price! So then why the new contract? I even told him that I planned on canceling ESPN, as the only thing I ever watched was F1 anyway, and I can live without that considering we spend $110 a month for the service we otherwise never use. He said that we still have about a year left, so we can't cancel without a fee.
Anyway, after dinner I came home and checked our original contract. Yup, it was an 18 month contract. Signed in March 2006. That would make July... the 17th months! I wonder why they needed to send someone to fast-talk us into signing another 18 month term?
Obviously, I'll be canceling the service next month. I didn't know how absolutely horrible it would be in terms of channel selection, slowing down our internet to a crawl when in use, and especially the sub-VCD picture quality.
This isn't the first time PCCW has done something like this either. You have to be careful when dealing with these scammers!
Beware, and take care!