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Leaving HK: Need advice on PCCW contract

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  1. #1

    Join Date
    Mar 2010
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    Leaving HK: Need advice on PCCW contract

    I'll be leaving HK in a month's time, but I still have remaining 4 months contract with PCCW - Now TV and netvigator. I checked on their website that if I terminate now, I have to pay penalty of hkd 600, which I don't really want to.

    Is there any consequences if I just leave without informing them and returning them the modem and TV console? If anyone has done this before, please share your experiences!


  2. #2

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    May 2006
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    Just a warning, they told me to leave the modem boxes with the security guard downstairs and then charged me for them when they went missing.

    dear giant likes this.

  3. #3

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    Mar 2010
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    Hong Kong Island
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    Do you mean they wanted to pick it up from your house? and when it was missing they charged you?

    What if I just leave HK without informing PCCW?


  4. #4

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    Aug 2005
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    Clear Water Bay (In Da Jungle)
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    cant you even afford HK$600, you signed a contract, own up to it and pay it.

    if your going to be cheap and have no plans in coming back to hk then do a runner or see if anyone is interested in taking over the account (transfer)

    jimbo likes this.

  5. #5

    Join Date
    Jul 2005
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    Pearl of the Orient
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    Just pay them the $600, they obviously need it more than you do judging by their long term share price.

    Treat it as your early Xmas charity gift.

    You signed a legally binding contract and they have every right to that money whether you like it or not. They could, and knowing PCCW, probably would, put you on some sort of bad creditors list which with global credit checks may not be a smart move for so little money.


  6. #6

    Join Date
    Dec 2010
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    9

    Becareful when terminating your contract with PCCW and confirm that autodebit is also cancelled, if you are using such service. We had a nightmare when we terminated PCCW, fighting with them and debt collection agency about funds we never owed them.

    We informed PCCW 6 months before our 2 year contract end that we will not be rolling our contract, and did so several times more, up to 1 month before the end date of our contract. Coincidently we also cancelled our HSBC credit card at the same time we had our auto debit set up for PCCW payment, as we were getting away from this vicious bank (another long story).

    1 month later after they collected our modem and stuff, we got an letter from PCCW that we are missing the last month payment as the auto debit was rejected. Worse is that the amount was larger than our normaly month payment, and the letter had no explanation on it.

    We called PCCW, and they said that the system made an error and our contract was still alive in the system for autodebit (even after they took away our modem)!! Plus there was an additional fee charged for an missing modem stand for HKD 50. We argued that the PCCW agent who collected told us it's all fine and we signed a paper he gave us saying we returned everything. After a few long phone calls, PCCW said they sorted out everything and we do not owe them any money.

    Then a few weeks later, we got an letter from a collection agency that we owe PCCW some money, and we had to go through the whole hell all over again with PCCW, and the collection agency who kept calling.

    If we did not cancel our HSBC card at the time, PCCW would have jolly debited the amount from our credit card and would have been worse. We had a fight with HSBC who did not help us cancel any auto debits (one reason we cancelled our relationship with them) saying it's a problem between us and the vendor.

    dear giant likes this.

  7. #7

    Join Date
    Jul 2010
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    1,151

    I would just pay off the $600, it's not a lot of money...

    you wouldn't sign up for an all new iphone4(s) with 24lmonth contract and run, would you?


  8. #8

    Join Date
    Mar 2010
    Location
    Hong Kong Island
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    Not that I want to run away, but I have been hearing how troublesome it is to cut contract with pccw, returning the modem, etc. I don't have much time to deal with such things.


  9. #9

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    Sai Kung / Clearwater Bay
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    PCCW suck the big one - if u can cancel easily and stop paying - then 600 is a bargain compared the hours of telephone hold music and inhongkongpetence they will make u endure

    - I had to tell my story to about 20 different people when they accidentally gave us a new account on a change of address...

    debt collectors sent round to collect money on a 2nd account they created due to their mistake....

    If I could use someone else I would..


  10. #10

    Join Date
    Aug 2009
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    2,713
    Quote Originally Posted by wallgazer:
    Not that I want to run away, but I have been hearing how troublesome it is to cut contract with pccw, returning the modem, etc. I don't have much time to deal with such things.
    let's be crystal clear here: i have never encountered someone who was able to cancel a contract with PCCW as a normal procedure. it simply doesn't work and one has to go through pain and endless calls to get anywhere.

    for practical reasons i suggest to cancel the credit card where the autopay goes through and simply stop paying.

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