Where do you guys get help on public transportation? If my recent experiences are anything to go by, the answer is nowhere.
When I asked MTR service desk on the Kowloon side, they'd direct me to check with the Island side for "further help" since the address in question is on the Island. Then I was directed by the Island side to check with "bus drivers". Only if I knew the bus number! Apparently MTR customer service is not versed in bus routes, etc.
Fair enough. At the city bus customer service booth, the first gentleman was very dismissive, telling me no buses go to the address. Only upon my insistence, another person came by and gave me a bus number that turned out to be incorrect. [At that time I didn't know the official website that PDLM, and others posted on this forum. ]
Of course the address I asked is off the beaten path of tourist attractions, but it seems their customer service desk is not much of help when we need it.