Recently made a purchase of a small order of promotional t-shirts with a print company in North Point (Altitudeshirts). I have dealt with them on numerous occasions before without any problem, so during my most recent order i went into the store and picked up the items without inspecting it. Left Hong Kong immediately for a business trip and return to my office today to start packing up the products for the event this coming weekend, when i realized that the t-shirts have logos that are printed lopsided and not align. I contacted the shop owner immediately and his attitude/customer services was absolutely horrible. I brought the t-shirts to his shop right away to show the problem to him and discuss in person as to how we can resolve this issue. In the end, his argument was that the problem is I (customer) have too much demand. For $59.00 a shirt, I have too much demand and therefore this is what I get for the t-shirts. He kept denying any problem with the t-shirts and ask me instead "Do you think people will come up to you and say oh your shirt is lopsided?" "Why don't you just ask your people to walk side ways instead?" When I am trying to hold the t shirts up to show the problem, i also get accused of intentionally holding the shirts at an angel to make the problems seem worst. So i ask for a ruler and to measure it according to the t-shirt shoulder length and can clearly see that logos are misplaced and misaligned. Then they respond "We don't have ruler or measuring tape." Exactly ten days the purchase the shop refuse to offer a refund, and he refuse to fix the shirts with print error.
I would like to ask if anyone on this forum who may have experience a similar situation before to share their input/advice as to how i can handle or resolve this problem? Any feedback would be very much appreciated.