I am so frustrated and am in need of some advice. We currently have a PCCW contract for broadband service that we need to terminate. We are moving out of the country and we really didn't have much time to prepare.
On 12/13, I called PCCW to terminate the contract. They said the only way to do this is by completing a form that they have to mail to me. They said they can't begin the process until they have the form. On 12/16, I receive the form and mail it back to them. Yesterday, 12/27, I still haven't heard from them so I call and they say they never received it in the mail. I said well..that isn't my fault that your process is slow and low tech. They won't schedule an appt to have someone pick up the box until they receive the form. I drop off a copy of the termination form I mailed them today in the store in CWB and they earliest time they can schedule someone to pick it the box is Jan. 4th. I move out tomorrow and leave the country the next day! I asked if there is any place I can drop off the box and pay the cancellation fee...they say no and suggest I leave the box with a friend and they will pick it up. I estimate that to break the contract, I owe them about $1500 HKD. I suggest to the PCCW rep, why don't I just mail the box and the money I owe? They said they don't recommend it. I tell them that I am just trying to do the right thing here by properly cancelling the contract and paying but there is NO place to actually do this.
It is so much easier at this point to just leave without paying the money but my conscience wants to do the right thing in case we ever move back.
What are the implications of me just leaving? I am cancelling the credit card tomorrow that PCCW charges the monthly amount to.
I am tempted to just send it in the mail to whoever the president of the company is even though the rep doesn't think it's a good idea.