problem with CSL/1010...

[BILOCK]

I was just wondering. am i the only one having this problem with csl/1010..

i'v been using new world for 7 years but the day they merged with csl and i had to change to csl problems started.below is a list
1- advertising calls starting 9 am to midnight"lots of them".
2- stupid calls starting 8 am to midnight that when you pickup a recorded voice says "GOODBYE" and cut the line. that's it.
3- tons of sms trash which after i complained they said "WE CAN STOP IT". i didn't ask for it in the first time!!!
4- they finaly accused me of calling TAIWAN for an extra hk$400. and this was 2 months ago. i talked to a manager"that's what he claimed on the phone" and he promised me that he will look into it and my line will not be suspended. MY LINE HAS BEEN SUSPENDED 7 TIMES SINCE THEN AND 2 MONTHS LATER THEY STILL DIDN'T SOLVE MY PROBLEM. and my line is suspended.....

anyone out there with this problem? i want to build a bass of information. please share and thnx for reading.

[Claire ex-ax]

Used CSL for a number of years without any of the problems you mention. Have also signed up for the No-Call List thingy but only had a few calls before that. Was with Orange before but changed when I complained about the reception in Times Square (was standing in front) and was told I shouldn't move if I wanted reception on my phone!

So sorry, my experience is not going to help you with your "bass (sic) of information". BTW, is that the fish?

[KnowItAll]

You've probably used your mobile number on some marketer's form... these get sold, resold and sold a few more times to cold callers and other marketing agencies. (Credit card applications ... lucky draws at bars, etc etc ... )

[PDLM]

It won't stop the "live" marketing calls, but if you put your phone number on the Do Not Call registers for pre-recorded messages and SMS then those will stop (and if they don't you can complain to OFTA and they will follow up).

Details here: OFTA, Office of the Telecommunications Authority, Hong Kong

[BILOCK]

knowitall and pdlm... that still doesn't explain the TAIWAN call they tell me i'v made.... i had to point out that i'm complaining the customer service more than the messages. and yes OFTA is my next step.

but i was hoping to build a stronger BASE first ...

[KnowItAll]

Yeah, the Taiwan call is weird. Sure you didn't forget your phone somewhere and it was misused by someone?

Not really heard of wrong billings - not saying it does not happen.