problem with CSL/1010...

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  1. #1

    Join Date
    Apr 2008
    Posts
    11

    Exclamation problem with CSL/1010...

    I was just wondering. am i the only one having this problem with csl/1010..

    i'v been using new world for 7 years but the day they merged with csl and i had to change to csl problems started.below is a list
    1- advertising calls starting 9 am to midnight"lots of them".
    2- stupid calls starting 8 am to midnight that when you pickup a recorded voice says "GOODBYE" and cut the line. that's it.
    3- tons of sms trash which after i complained they said "WE CAN STOP IT". i didn't ask for it in the first time!!!
    4- they finaly accused me of calling TAIWAN for an extra hk$400. and this was 2 months ago. i talked to a manager"that's what he claimed on the phone" and he promised me that he will look into it and my line will not be suspended. MY LINE HAS BEEN SUSPENDED 7 TIMES SINCE THEN AND 2 MONTHS LATER THEY STILL DIDN'T SOLVE MY PROBLEM. and my line is suspended.....

    anyone out there with this problem? i want to build a bass of information. please share and thnx for reading.


  2. #2

    Join Date
    Oct 2006
    Location
    Sarcasm - because beating the crap out of people is illegal
    Posts
    14,644

    Used CSL for a number of years without any of the problems you mention. Have also signed up for the No-Call List thingy but only had a few calls before that. Was with Orange before but changed when I complained about the reception in Times Square (was standing in front) and was told I shouldn't move if I wanted reception on my phone!

    So sorry, my experience is not going to help you with your "bass (sic) of information". BTW, is that the fish?


  3. #3

    Join Date
    Apr 2003
    Posts
    12,385

    You've probably used your mobile number on some marketer's form... these get sold, resold and sold a few more times to cold callers and other marketing agencies. (Credit card applications ... lucky draws at bars, etc etc ... )


  4. #4

    Join Date
    Jun 2005
    Location
    Hong Kong
    Posts
    23,221

    It won't stop the "live" marketing calls, but if you put your phone number on the Do Not Call registers for pre-recorded messages and SMS then those will stop (and if they don't you can complain to OFTA and they will follow up).

    Details here: OFTA, Office of the Telecommunications Authority, Hong Kong


  5. #5

    Join Date
    Apr 2008
    Posts
    11

    knowitall and pdlm... that still doesn't explain the TAIWAN call they tell me i'v made.... i had to point out that i'm complaining the customer service more than the messages. and yes OFTA is my next step.

    but i was hoping to build a stronger BASE first ...


  6. #6

    Join Date
    Apr 2003
    Posts
    12,385

    Yeah, the Taiwan call is weird. Sure you didn't forget your phone somewhere and it was misused by someone?

    Not really heard of wrong billings - not saying it does not happen.