Is there actually anyone in HK you don't have a quarrel with?
I have not found the actual terms and conditions but that's pretty much what they said verbally so I have no doubt it's true. But point is that in may jurisdictions you can challenged "unfair" terms and conditions (I work in the utilities business as you know, and there were numerous cases in both UK and Australia where it was found some electricity suppliers had applied unfair conditions of contract that were later cut down). That's the real gist of the question.
I know nothing about apple watches as I think they are silly. It was a charger and what my niece wanted. And arrived by air. And I did send the iPad a while back. And it arrived fine so not sure what your point is. Other than the usual rubbish already anticipated in the OP.