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Hong Kong Speedpost to Europe?

  1. #1
    MHF
    MHF is offline

    Join Date
    Jan 2016
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    2

    Hong Kong Speedpost to Europe?

    I just had the worst experience with Hong Kong Speedpost and wonder if this is 'normal'...

    I sent a time sensitive document to Europe (was told it takes 2-3 days at the counter... now checked their system which says 1-7!!!!)

    Now it's been over a week already... it still hasn't been processed in country... and after a series of phone calls and EMails they still can't tell me where my documents are or when they will arrive. They want to call me 'some time next week'. Never again will I use Hong Kong Speedpost for anything important.

    Do you have any experiences like this?
    Any preferred alternatives? Thx a lot!


  2. #2

    Join Date
    Jul 2012
    Posts
    470

    I used Speedpost recently, it was only 3/4 days for my parcel to arrive, extremely speedy.


  3. #3

    Join Date
    May 2009
    Posts
    5,051

    Speedpost is a bit like the lottery. You can't win every time.

    I suggest you sign up here, they get good rates:

    https://www.easyship.com

    MHF and MABinPengChau like this.

  4. #4

    Join Date
    Dec 2009
    Posts
    4,230
    Quote Originally Posted by MHF
    Any preferred alternatives? Thx a lot!
    DHL.

  5. #5

    Join Date
    May 2006
    Posts
    416
    Quote Originally Posted by MHF
    Do you have any experiences like this?
    Any preferred alternatives? Thx a lot!
    Speedpost is the branding for EMS, which uses the local postal delivery service, so you're at the mercy of the local postal service and their definition of "express".

    For time sensitive documents, use DHL/FedEx/UPS (depending on location) which can give you true location tracking.
    MHF likes this.

  6. #6

    Join Date
    Dec 2011
    Location
    Tsim Sha Tsui
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    3,780

    The trick to using Speedpost is to send it before 10-11am, and it'll be on the plane the same afternoon. I've sent tons of stuff to my mother back in UK, and every time they tell me it will take 5-7 days but arrives in 2-3 days.

    humpty likes this.

  7. #7

    Join Date
    May 2009
    Posts
    5,051

    Speedpost is only marginally cheaper to TNT. The price difference often in the HK$10 range. But you get a much better service.

    Of course when you are not a customer and have no account with any of the real couriers you get charged the walk-in rates. That's where Easyship comes in with their huge discount.

    For normal speed HK Posts eExpress is really good.

    gigglinggal, humpty and MHF like this.

  8. #8
    MHF
    MHF is offline

    Join Date
    Jan 2016
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    2

    Thanks for the replies.

    Update: I sent it 15 working days ago. Still not there... and Hong Kong Speedpost still has no clue when (or if?) it will arrive.

    2 Days ago I resent my documents via DHL and it's already there. It was 400 instead of 230 HKD but I'd rather pay that then putting up with that unreliable service ever again. Now the question is whether I will get my money back - I will find out Monday

    shri likes this.

  9. #9

    Join Date
    Jul 2017
    Location
    Kowloon
    Posts
    38

    Good luck, I’ve had mixed experience with speedpost. Most recently was a passport application that took 9 days to get to its destination. I probably won’t use them again.