The SF guys have a pretty tough job - if they want to get a reasonable income, they need to hit their productivity targets and also have no customer complaints - so cut them some slack or they might just decided to exclude certain areas from delivery.
I have sympathy for people in low paid shit jobs, but they either do the job or leave or go on strike. They shouldn't take it out on the customer.
I never bother complaining to SF, they are a waste of space. I just complain to the people I bought the item from. The end receiver has no clout at all, but the people doing the actual contracting to SF might.
It's like many things in Hong Kong -- there is a kind of monopoly of a business (or "government") that is in place whether or not you like it and it can't be changed. Complain all you want. The service will not improve.
More here: Self Pick-up and Drop-off ServiceGrid size and limitation
General parcel deliver to EF Locker is limited to 3kg per parcel; and 30kg per parcel is limited for parcel deliver to the Jumbo-sized Grid.
Grid Grid size (cm)
Jumbo* 45 x 87 x 35
Large 45 x 31 x 35
Medium 45 x 20 x 35
Small 45 x 9 x 35
* Jumbo-sized Grid is only available for designated locations, please click here for more details.
Have a GeoExpat related problem - please create a support ticket.
SF seems to be deliberately structured to push its couriers hard, and they also impose externalities onto the public by blocking off foothpaths and entire lanes of road to use as package sorting areas.
I use them when they are the only delivery option, but otherwise I will choose another delivery method. I've also given feedback to sellers that I prefer other couriers.
Last edited by jgl; 13-02-2019 at 09:08 AM.