Don't mock the people from the north

[FrancisX]

I assume there is more to that story... why were those people recording the conversation of the FA just at that time? Not to mention that, is it even legal to record people without their knowlege?

if I was to make recordings of all the nasty comments I had over the years in cantonese about gwailo.... lots of people would get fire...

No it isn't. I don't know why people still think this. Most times you get into a taxi or on a bus you are being recorded without your consent.

Cathay may have its own rules, but I doubt it.

There are laws around distress caused by video recordings that go viral but that's about it.

[dinosaurs88]

Being a flight attendant is a service industry. If you don't want to serve and interact with people, then work as a taxidermist.

The passenger asked for a blanket. There is no need to be bitchy, condescending , mocking about it...the type of behaviour that is found in primary school. playgrounds.

The tone was nasty, and those who said those mocking words assumed that they were superior in the English language, except they couldn't string a sentence together grammatically, and was semi broken English.

If you are an air steward, you are supposed to be well travelled, tolerant. Passenger wants a blanket, give a blanket. What is the problem ? No need to mouth off about it. I am sure that there are many really nice pleasant airline crew , but tainted by these three. How many other passengers did they mock and treat badly ?

[FrancisX]

The irony of anyone in the HK service industry mocking others for poor English is not lost on me

[hongkongmusic]

On US airlines, it's in the flight attendant job description to be rude and mock passengers. Hong Kong - different rules.

[East_coast]

On US airlines, it's in the flight attendant job description to be rude and mock passengers. Hong Kong - different rules.

Are you sure if HK aircrew are rude and mock American passengers they want get the same comments / backing from their manager?

[Gatts]

The immediate sacking of the staff did not allow a thorough investigation of the incident. This sends out a chilling message to the service industry that a complaint from a mainland citizen can immediately kill one’s career, regardless of the circumstances.

[shri]

The immediate sacking of the staff did not allow a thorough investigation of the incident. This sends out a chilling message to the service industry that a complaint from a mainland citizen can immediately kill one’s career, regardless of the circumstances.

We are well past chilling messages ... Esp at CX.

[Crankshaft]

Just another day in ChInArRrRr...

[freeier]

In this generation of diversity and inclusion, any complain of racism or discrimination is going to get looked at very seriously and actions will be taken quick and severe. If not done, don't be surprise that index provider like HSI etc. simply decides to remove the company from their ESG index because it appears not socially inclusive. It happened before.. The social and governance element can be so broad that pretty much most things go...

[hongkongmusic]

Are you sure if HK aircrew are rude and mock American passengers they want get the same comments / backing from their manager?

If it's recorded and posted online there are very few options for any airline in this day and age of social media. I'm sure CX execs didn't think this was that great PR for a big part of their targeted customer group.

John Lee making it a bigger deal than what it needs to be is insane, as I posted before.