Can anyone help me with the following problem? I have no where else to turn to for assistance.
I purchased a 2nd hand apartment (5 years old) which is built by Cheung Kong Holdings and after moving in and renovating the flat, just after living there for 3 months, the bathroom backflowed for 12 hours and completely ruined my apartment. 40 floors of human waste and all sorts of waste flowed into my apartment and out into the balcony, which was the only drain that wasn't 'clogged'. The management company of the building offered me to rest at the club house during this time. Luckily, I had purchased home insurance and that partially covered my furniture or whatever paint job to the wooden skirting I had.
The management company(which is also a subsidiary of Cheung Kong HOldings) in the building said they resolved the backflow problem and it shouldn't happen again. However, I didn't trust them and moved out. 2 months later, the management offered to do improvement works to my toilet since I complained that water would still splash out from the toilet.
About 1 month after completing the improvement works, the bathroom backflowed a 2nd time. This time was even worse since no one was home during the time. I had just rented out the flat who was going to move in the next day. This incident scared my new tenant and they decided not to rent and terminate the rental agreement.
Lucky they did, because a week later, the flat was flooded with bathroom waste a 3rd time. Now, about 1/2 year later after the 1st flooding, the management is still "fixing" this problem and it has gone so far as to drain the pipes in the lobby of the building, as well as the floors below me.
Up until now, I have not received a cent in compensation from the management company and their adjusters for their insurance company are just delaying any reply week by week.
Anyone got any suggestions on who I can turn to next? Consumer Council will not get involved and the media also are not interested. I have passed this case to a lawyer but they have not decided on their approach yet.