It is the norm here to blast PCCW with hate and bile for keeping up the HK tradition of bad customer and other service. So - it is with pleasure that I give them a double thumbs up for customer service and installation, having now completed our move from NT to the Island.
Shout out with double thumbs up to Barbara in CS, who was polite, efficient and very helpful. Booked and got an upgrade from 6 to 8mb, Modem router with WiFi ( now waiting for the paperwork to enable that in public spaces ) . Price was lower than paying for the old 6meg services at 234 from 244. She also got to the telephone people and arrange the switch to the lower 66 dollar telephone rate from the 110 dollar I have had since 2006. Even though I wanted the move in a few days from booking, that was handled beautifully with a call back to confirm.
The contractor came ON TIME, was extremely pleasant for a young guy and sorted out Telephone, Now TV and Broadband services in double quick time. The WiFi is a particular revelation having used Linksys products before ( 802.11g ) with frustrations on connectivity and download speed issues. I have no idea what the PCCW ZTE ADSL modem uses as the WiFi but it sure does give me full bore downloads. It has renewed my faith on my Tosh Satellite L30 which used to languish on the shelf and now cuddles up close to me on the sofa rather than shut myself up in the SoHo to deal with stuff on the desktop.
Thanks PCCW -- for now at least !!