Here is the story: I went to Europe for a while and realised that my 3G USB/internet key worked there. I used it a maximum of 5 hours and got the surprise that my line was stopped when I came back to HK, without notice, phone call or mail.
I call PCCW thinking there was a technical problem, as a result they ask me to pay 24,000 HKD for those 5 hours on the net!! crazy! My case is 'supposed' to be studied and someone is 'supposed' to call me back... nothing
Today my bank account shows that PCCW is asking for the payment of this ridiculous amount. Unless I stop my credit card service, it will be taken by the end of the month. Ridiculous!
I heard about lot of stories like this and the bank told me this is not the first time that customers complain about the PCCW way of working, basically they is no document, not even an invoice or notice to tell you 'we will take the money we want from you'.
What can we legally do for that? Rates of abroad connexion have never been given when I signed a contract. Does it help filing a complain to the police or court? What else can we do?