Which steak did you order?
I went last Saturday evening and we all enjoyed it immensely.
We ordered the porterhouse and the t-bone to share and the overwhelming consensus was that the t-bone was better. The filet portion of the porthouse wasn't bad but the sirloin was so so. Oh but the t-bone was to die for. The charred crust they do is spectacular and these guys seriously know how to cook their steaks so order it the way you want i.e. rare, medium rare, etc.
Creamed spinach, spinach salad, roasted peppers were all good. The zucchini fries were ok (but I wouldn't order again) but I couldn't help but wonder how much better they'd be if they were sweet potato fries. The mushroom side dish wasn't anything special, they're large mushroom caps with this heavily seasoned meatball thingy stuffed into it. Tossed salad is standard fare and actually quite large (as was the spinach salad).
steak tartar was also good but slightly different to what I'm used to. I'm used to ground beef but this was more like a hand chopped steak. You had to cut it with a knife as it wasn't ground/minced. Might sound 'meh' but it was quite tasty.
We even ordered a cheese platter that wasn't on the menu.
I'm not a fan (in fact I hate it) of Wagyu but the t-bone we ordered was excellent. Next time I wouldn't mind trying one of their USDA offerings, but I will definitely be returning to this place.
Regarding their poor service...I wouldn't rave about it but it wasn't poor by any means. At times it took a bit of effort to get their attention (they weren't even full) but when they were polite, etc.