I ordered a laptop computer for $15,000 and the seller never shipped it to me. The charge was placed on my credit card.
In the US if there was ever a fraudulent transaction, the credit card company would remove it without any problems and initiate a chargeback.
Unfortunately it seems things are done differently in Hong Kong. DBS is refusing to remove the charge and initiate the chargeback. They are telling me to talk with the merchant, but the merchant is blowing me off!!
All I am getting from the stupid reps at DBS is "Sorry, can not remove" as if it's totally out of their power to do so. What can I do to resolve this?
Edit: To clarify this is a Visa DBS card. All all Visa credit cards bound by the Visa regulations when it comes to chargebacks?