Some months ago, I switched to Wharf's digital homeline service since I don't use my fixed line very often and it was a lot cheaper than PCCW. The line quality is just awful. There's usually a lot of noise and now I often can't even get a tone. They've sent a technician over three times--the first two times, they said the problem was with my telephone, so I bought a new one. The problems persisted and the third time, the technician said that the line in my building is shared with upstairs neighbours and the solution is to install another line by drilling a hole through the wall.
This is just unacceptable and I want to know if I can be released from my 18 month contract without paying the penalty. In fact, I think I should be compensated for this shoddy service. Also, is PCCW the only half-decent service provider?