A friend is applying for a visa to go to bahamas as hubby was assigned there to work. They used an immigrant consultant. Things got complicated when she wants to take her passport to attend her daughter's graduation in UK they won't give it back coz her passport was forwarded to another agent that she was told. Then last Saturday her mum died so she asked them (immigrant consultant) to really give the passport back as she really need to go home and still they said after 10days!!!! Our consulate gave her a temporary permit to travel without her passport. Is there a way that she can file a complaint? Where? And our consulate said she needs to apply for a new passport when she get to our country coz she can't use the current one even if the agent will give it back to her in 10days. About her UK will they issue a new one or ahe has to go through all the process when applying for a new visa. appreciate any help!