A relative is studying in Hong Kong for the upcoming semester. They applied for a student visa months ago but their visa still hasn't arrived. They're currently in Hong Kong and were hoping that the visa would arrive before university starts, which is what the host university said would usually happen for most students, but that's looking more and more unlikely.
Can anyone advise what they should do in this situation? Is there anything we can do to follow-up on or expedite the visa process? No idea how or why it's taken this long. They've spent months preparing for this study abroad experience so it'd be a shame to have to cancel it and come back.
Thanks in advance,