Hello geoexpat,
I have applied for BNO renewal within the UK last month. I have posted my documents including,
old passport
Any current or expired passports from other countries that haven’t been cancelled
a colour copy of both sides of your Hong Kong permanent identity card.
However, the Home Office requested me to send a colour copy of hkid. Tracking says documents were received in September. I sent them another colour copy of both sides of your Hong Kong permanent identity card on 12 Oct.
They sent another email on 16 Oct requesting me to send the documents required without specifying what I needed to send.
The tracker has not updated saying new documents have been received. No new email has been received.
Does the colour copy need to be certified? Do I need to send original copy of hkid? Was the quality of my colour copy not high enough?
I don't know what to do. Any input is appreciated. Thank you.
Please note we cannot accept photocopied documents and we can only accept laminated documents where the lamination was completed by the issuing authority as a matter of routine.