oh ya, talk about bad service. i recently moved into the harborview horizon, a few nights ago, when I went to sleep, i noticed a constant humming noise inside the apartment, especially in the bedroom area. I was too tired to care so I went to sleep with this, waking up several times at night.
the following sequence of events caused me a great deal of stress and frustration
-Day 1 (the next morning), 8:34AM, I called the Hotel about this. They said they need to send a technician up right away to check (while the noise is still there)
-8:54AM, No one came so I called to check, told them that I'm really in a hurry to go to work. They said they will check and call me back within 3 minutes
-8:58AM, No reponse so I called again, this time they said they didn't know what's happening with the house keeping.
-9:03AM, I called again!
-9:20AM, they finally showed up! The technician acknowledged the problem. and told me they will follow up
-7:30PM, I got back home from work. No one gave me any news of the repair. So I called them, will call back
-7:35PM, another technician called me back, asking me what the problem was!? No one cared about the problem. Fine, I explained to him again.
-7:40PM, the technician called me again telling me that they weren't able to see the problem at all.......
6AM, Day 2, the noise started again. and it woke me up
7:15AM, I couldn't bear it any more so I called them
7:20AM, a technician came and acknowledged the problem again. And suspected that the problem is with my aircon.
8:00AM, I asked the Hotel what they plan to do to allow me a good rest tonight. They told me that they will keep me informed of the progress. Being extemely grateful, I offered to leave my aircon on for them to troubleshoot, and they promised me to turn it off when they are done.
9:00PM, I came home from work. Again, no news. And, my aircon was on FOR THE WHOLE DAY. I approached them and asked them for the status. They told me something was done, but they were not sure if it would fix the problem. I asked them what should I do tonight, they kept telling me that they will check again...
.... To be continued, NO, the problem is still not fixed as of now
-where's the professionalism? No follow up, no contingency plan.
-where's customer service? He can't sleep well, that's his problem.
-I explained this problem to at least 4 of their staff. The staff don't talk to each other? They don't keep a log book? Or they just simply don't care... that might be it.
Oh, final point... Have I told you that if your neigbour smokes or cooks, you'll be getting some nice smell in your unit as well....
also, you'll be able to hear your neigbors talking at night. enjoy the eavesdropping