Right on! Or how about the lack of recycling, failure to provide adequate English news channels on TV (and won't let us get NOW TV or other outside sources), pool closing during the nicest part of the day, etc. ??
My partner and I have one horror story: we thought we had 2 more days to consider renewing our lease, but got a call from the office saying that we had to renew one particular day. We were at an event all day and couldn't get back until late at night, when they told us cheques were not accepted. Of course we had already been locked out of our apartment and were basically thrown out on the streets and had to walk to TST to check into a hotel! This set us back a solid HK$1,200 in addition to then having to go to an ATM the next day to pay our rent in cash.
I found it truly ridiculous that they wouldn't let us into our apartment to sort it out in the morning. We had been loyal residents for 18 months already and this is how we were treated? These people are CRAZY.
I will definitely send a message to the Consumer Council and I think the more letters we get the better. The people at the front desk are like robots and don't think with their own common sense, they just do what they are told.