I boodked a studio from CityLoft and gave them my credit card for deposit (HK$2000). After that I think to provide card via email is not safe so I cancelled my credit card and got a new credit card. But CityLoft already got my deposit before I cancelled my old card. When they email me the contract they ask me to provide my new credit card to guarantee my "rental payment" otherwise my reservation may not be effective even I already paid the deposit. I reject to provide my new credit card to them because they already charged my deposit and I am still in my home country. A man called Stanley (I think he is the manager) provide me options but he still insisted I must provide my new credit card when I arrive Hk. Now, I want to cancel my reservation but they reject to refund my deposit. My credit card bank already start to investigate this issue for me and will ask CityLoft refund my deposit but I must wait for one month for the conclusion.
Now I still wonder if CityLoft is a reliable company, is their service good, is their studio safe enough for a single girl.
any opinions about CityLoft is appreciated.
any suggestions about my new accommodation is wellcome!