I'm currently in a modern Serviced Apartment in Sheung Wan, and came back this evening to find a big puddle of water on the floor next to the window. The section of wall beneath the window was soaked with water, and the plaster was beginning to peal off / fall away. The water seemed to be coming from behind the wall itself, as opposed to from any obvious leak around the window / windowsill. On this same wall is an electricity outlet which, thankfully for now, was not directly beneath the soaked section of wall.
I'm clearly concerned from a safety point of view (electrical outlet), and also from a health point of view (damp / mould), as I am effectively paying a premium to live in a constantly damp apartment. It also occurs to me that this is not going to be a simple fix, as the problem I can imagine is to do with a leak on the external wall into the building, and any fix will take time (this is on a high floor) and disruption.
I have now reported this incident to the management staff and am awaiting someone from the daytime staff to respond tomorrow.
I wanted to know what people thought my rights were in this situation in terms of what I can reasonably expect from them in terms of a remedy. I am on a 6 month contract (in return for favourable financial terms) and when I moved in 3 months ago, I did notice some faint colouring on this wall and small bits of the plaster that had come away. I raised this with them at the time and they said it was nothing, just some old wear and tear. I asked if there was a damp problem in the apartment and they said no at the time. To note, the serviced apartment is run a bit like a hotel and they do have other identical apartments (as well as more traditional hotel rooms).
I know the obvious thing is to look at the contract, but there isn't anything in there which obviously covers "significant damage" to the apartment. Is there somewhere I can get official consumer advice in HK on this matter or does that not exist here? Does anyone else have any similar experiences to this? I am placing a significance on the fact its a serviced apartment and not a regular long term let, and hence, I have expectation for a response over and above that of a regular landlord, for the premium that I am paying.
Looking forward to your points of view on this!