We vacated our previous apartment 2 weeks ago. When my husband had the final inspection with the landlord and agent the agent arranged for a property surveyor to attend as we had a feeling we were going to have issues. They spent 2 hours going through the apartment and the landlord was trying to pick at everything.
The surveyor ruled on an amount that we should have to pay (which I thought was too much, but this landlord is mentally unstable and we had been receiving in excess of 50 messages a day so we agreed - there were a few things that needed fixing, although we could have argued wear and tear).
Upon handover of the keys a written agreement was signed by all parties agreeing to the amount to be returned to us and the date it was to be returned by (within 7 days).
During the week we kept receiving further messages saying that she had now found this and that broken and would be deducting it from the agreed amount, we sent repeated very clear messages back saying this was unacceptable and we would only accept the amount from the agreement.
Sure enough the 7 days have gone past and we don't have our money back. She said we might get some of it back in a few days but she needs to 'get more deductions'. She is sending photos of things that I believe she has broken and saying $3000 here, $4000 there.
What is the next step? She is now in my books a common thief.
We have a written agreement signed from both parties for the return amount and date and we had a surveyor present during handover.