It is interesting to see these comments. Any internet forum is likely to be biased towards complaints, but our experience of shipping around 50 boxes from the UK to HK in three separate shipments suggests that this is not a company that should be recommended to anybody wanting a hassle-free experience. We didn't have any problems as bad as some of those reported here, but we did have a number of small issues such as lost documents or failure to contact us about problems with the order. My impression was that the different sections of the company don't communicate with each other very well, and that this could easily have given rise to more serious problems than the ones we had to deal with.
Are there other shipping companies people here would recommend as an alternative?