Staff might provide you with false information only to then deny you a refund and claim that you are a liar!
They have no regards for customer satisfaction or for common sales practice.
My case: On the 31st of May, 2016, I redeemed my online Urbtix tickets at the Wan Chai Ticketing Office of the Hong Kong Arts Center. While there, the HKAC Staff pointed out that the show would be at the Kwai Tsing Theatre (located in Kwai Fong) and proceeded to print a map and address for that location.
On the night of the show, my girlfriend and I proceeded to the Kwai Tsing Theatre where we were to find out that the show was actually not there but in Tsim Sha Tsui! After expressing our disappointment for missing the show due to being told the wrong location, Ticketing Staff blatantly refused us a refund, claiming against all logic that "the customer deliberately asked for Kwai Tsing Theatre location’ and that we were lying to receive our money back. Since that time, the HKAC Managers have continued to back their employee's lie and refuse us a refund.
Currently, we have filed a Consumer Council complaint (which is ongoing) and the case is being filed at the Wan Chai Small Claim District Office Court. In the meantime, we would suggest that you as a consumer be cautious about purchasing or redeeming tickets at the Hong Kong Arts Center and choose other locations instead.
Wishing you a great day!
A Concerned Customer.