Have to agree with froggie...service in my case was really top notch!
Called up PCCW on last Thursday (18 Sept)on their customer service hotline just to inquire a bit about their service & honestly didnt expect much!
I was pleasantly surprised.....spoke with a guy called Kenny who spoke nearly perfect english and very helpful. He took some information about my building, and a few other details on the phone and within minutes was able to place an order. Took my credit card info...and set up an appointment for one of their technicians to come by on Tuesday
They technicial called up yesterday morning to confirm the appointment and landed up on time in the evening. Did the ususal work as froggie said (in my case my notebook & the TVare in my living room...so it was easier). 15 minutes and the guy was done!...& its working just fine...well uptill last night!
I'd think that calling the hotline and inquiring over the phone would probably be better than filling out forms & stuff! Worked in my case!