For Christmas, hubby purchased me a Jawbone fitness tracker. I used it for 5 days, thought it was good, then it broke. Hubby didn't keep the receipt and when he went back to the store (DG Lifestyle store, Pacific Place) they refused to give him a replacement receipt or replace the broken product - said we had to go direct to the manufacturer.
So I contacted Jawbone customer support and explained the situation. I explained we had no receipt, explained the shop wouldn't help. They put me on to the distributor, who also wouldn't help. Back to Jawbone support. Lots of emails back and forth through January.
Eventually, they agreed to send me a replacement but that shipping would take a while. 8 weeks, they said. We had a few more emails deciding which colour I wanted.
Yesterday, they sent me a notice saying they were about to ship. Yeah.
Today, they sent me an email asking for the receipt and said that they cannot replace anything without a receipt. When I just sent an email saying something to the effect of "wtf... we spent a month emailing about this and I have no receipt" they replied "oh right. no replacement then. end of story."
WTF! I'm just flabbergasted that any company can possibly have such appalling customer support. Basically lying to a customer, making them wait months, and THEN reneging on a promise.
So, this is a rant and also a warning... if you look online, these Jawbone devices have an appallingly high failure rate. So basically, it's an expensive piece of plastic. Buyer beware.